NVQ Management Level 3

This qualification gives the manager or team leader the formal recognition of their performance in the work place and assesses the knowledge and understanding of the key areas of management. Candidates are expected to complete 4 mandatory and 3 optional units.

Mandatory Units
 Manage your own resources and professional development
 Provide leadership in your area of responsibility
 Allocate and monitor the progress and quality of work in your area of responsibility
 Ensure health and safety requirements are met in your area of responsibility

Optional Units
 Promote equality of opportunity and diversity in your area of responsibility.
 Encourage innovation in your area of responsibility
 Plan change
 Develop productive working relationships with colleagues
 Recruit, select and keep colleagues
 Provide learning opportunities for colleagues
 Manage a budget
 Manage a project
 Monitor and solve customer service problems
 Work with others to improve customer service