Performance Management

Course Objective: as a manager you cannot mandate excellent performance from your staff – individuals only give of their best if they have the appropriate knowledge, skills and attitude to do so. This programme is designed not only to enable managers to become familiar with the mechanics of performance review, but also to offer a broad understanding of why a performance issue might exist and how best to deal with it, so that they can lead, encourage and inspire others to achieve maximum performance.

By the end of the course participants will be able to:

Define the importance and value of an assessment system to their organisation and their staff

Recognise the consequences of job performance versus job satisfaction in the context of performance management

Understand and explain the ‘Assessment Cycle’

Determine objectives that reflect the ‘SMART’ principles for both the ‘what’ and ‘how’ elements of an individual’s job

Complete and action all their competence assessment documentation

Appreciate the impact of both verbal and non-verbal communication during assessment/review meetings

Recognise the 4 basic reactions likely to be encountered during review meetings and use appropriate verbal and non-verbal skills in response

Recognise the ‘reaction to bad news’ cycle

Use questions appropriately and listen actively to responses

Structure a constructive, two-way assessment/review meeting

Determine appropriate solutions to training and development needs

Develop a strategy for coping with a poor performer
Course Content

Performance versus satisfaction

The Assessment cycle

Determining objectives – establishing SMART objectives for both the ‘what’ and the ‘how’ of an individual’s job role

The competence assessment meeting

The communication process

Giving and receiving constructive feedback

Assessing poor performance

Reactions to ‘bad news’

Application and transfer back to the workplace and specific individuals – developing specific / dynamic Personal Development Plans

Implementing and maintaining effective monitoring processes


Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.