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Performance Management

in Phoenix Training (England)

Classes Workshop

Place:

London

Price:

£3,700 + VAT Special offers 

Duration:

2 Days

Start:

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Course objectives:

This programme is designed not only to enable managers to become familiar with the mechanics of performance review, but also to offer a broad understanding of why a performance issue might exist and how best to deal with it. All Phoenix courses are tailored on demand.

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Course details

Type Workshop Duration 2 Days
Method / place Contact course provider Inhouse / Classes in London where
Suitability Suitable for: line managers and all those responsible for managing and developing employees directly, whether through an official appraisal system or not.
Course objectives This programme is designed not only to enable managers to become familiar with the mechanics of performance review, but also to offer a broad understanding of why a performance issue might exist and how best to deal with it. All Phoenix courses are tailored on demand.
Price £3,700 + VAT
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Course programme

Performance Management
Course Objective: as a manager you cannot mandate excellent performance from your staff – individuals only give of their best if they have the appropriate knowledge, skills and attitude to do so.  This programme is designed not only to enable managers to become familiar with the mechanics of performance review, but also to offer a broad understanding of why a performance issue might exist and how best to deal with it, so that they can lead, encourage and inspire others to achieve maximum performance.
 
 By the end of the course participants will be able to:
  • Define the importance and value of an assessment system to their organisation and their staff
  • Recognise the consequences of job performance versus job satisfaction in the context of performance management
  • Understand and explain the ‘Assessment Cycle’
  • Determine objectives that reflect the ‘SMART’ principles for both the ‘what’ and ‘how’ elements of an individual’s  job
  • Complete and action all their competence assessment documentation
  • Appreciate the impact of both verbal and non-verbal communication during assessment/review meetings
  • Recognise the 4 basic reactions likely to be encountered during review meetings and use appropriate verbal and non-verbal skills in response
  • Recognise the ‘reaction to bad news’ cycle
  • Use questions appropriately and listen actively to responses
  • Structure a constructive, two-way assessment/review meeting
  • Determine appropriate solutions to training and development needs
  • Develop a strategy for coping with a poor performer
     Course Content
  • Performance versus satisfaction
  • The Assessment cycle
  • Determining objectives – establishing SMART objectives for both the ‘what’ and the ‘how’ of an individual’s job  role
  • The competence assessment meeting
  • The communication process
  • Giving and receiving constructive feedback
  • Assessing poor performance
  • Reactions to ‘bad news’
  • Application and transfer back to the workplace and specific individuals – developing specific / dynamic Personal Development Plans
  • Implementing and maintaining effective monitoring processes


    Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.
     
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    Venues and dates



    Where London, The Leathermarket, Weston Street
    When Start: Ask the course provider
     
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    On Phoenix Training

    Provider description
    Specialists in Sales, Management, Communication & Team Development, Phoenix have over twenty key consultants, encompassing a broad spectrum of backgrounds, skills and experience. Their expertise, combined with our own dedication to delivering bespoke training has allowed us to work in many different industries; current clients include HSBC, Transport for London, Informa, Deloitte, Experian Marketing Services and Swinton Colonnade. Since our launch in 1995, Phoenix Training and Development have successfully designed and delivered training courses and development programmes for over 10,000 participants.
    Advantages of studying with Phoenix Training
    • Unparalleled personal service, combined with a range of resources which enables us to be greatly flexible in meeting your needs. • Solution-centred training and coaching. We place great importance on training in small groups, and on interactive methods making extensive use of practical exercises and role-plays. • A recognition of the ongoing nature of development. We have considerable experience of building progressive programmes, in which skills are built from one training event to the next. • An emphasis on excellent communication with clients. This includes both written and verbal reporting to managers and delegates alike, plus unlimited support beyond each training day. • Genuine training partnerships. Our most successful relationships are built on Phoenix developing a role with the company which enables you to use us for providing tailored training interventions from an involved and informed perspective.
    Course provider history
    Established since 1995 - 13 years of delivering flexible, interactive and results based training
    Specialises in
    Sales, Management, Team & Communication Specialists – 90% of what we have delivered so far this year has centred around these four disciplines

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