Retail Associate Level 3
Vocational qualification
Online
Description
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Type
Vocational qualification
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Methodology
Online
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Duration
6 Months
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Start date
Different dates available
Retail is a growing industry, and reflects prevailing conditions in the economy faster than any other. Whether you've got years of experience and looking for an area manager role, or you're new to the industry and prefer to start as a sales assistant, there's a range of roles available in retail sales. Each role offers different tasks and responsibilities and this online course can help you to achieve your goals.
Facilities
Location
Start date
Start date
About this course
You don't need any prior skills in the subject area to start this course.
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Retail
- Customer Service
- Sales
- Retail Sales
- Communication Skills
- Industry
- Communication Training
- Sales Training
- Visual Merchandising
- Retail Associate
- Personal Communications Skills
Course programme
The course is divided up into eight units, as follows:
Unit 1: Essential Elements of Communicating with Customers- The communication process
- The importance of good communication skills
- Verbal communication
- Non-verbal communication
- Listening skills
- Written communication
- Visual communications
- The problems and consequences of poor communication
- Making a good first impression and building rapport
- Effectively communicating with customers
- Beginning and ending interactions
- Adjusting communication to suit context and needs of recipients
- Overcoming barriers to communication
- Checking others’ fully understand the communication
- Influencing people
- Managing conflict and resolving discrepancies
- Identify what communication skills, knowledge and behaviours are required to do your job well
- Assessing your current skills against the requirements of the post and identifying any shortfalls or skill gaps
- Developing a personal communication development plan
- Setting communication skills goals
- Participating in learning activities
- Reviewing your progress towards goals and updating your development plan
- Keeping records of learning activities
- Keeping cash and stock secure on retail premises
- Retail premises opening and closing procedures
- Receiving, processing, handling and storing stock
- Stock control
- Maintaining the retail premises’ image
- Handling customer payments
- Dealing with returns
- The importance of window displays
- In store visual merchandising
- The overall look of displays
- Space allocation
- Stock selection
- Tools and equipment
- Housekeeping routines
- Getting to know your products
- Getting to know your customers
- Getting to know your employer
- Getting to know your competition
- Selling to customers
- Techniques for maximising sales
- The importance of customer service
- The key features of excellent customer service
- Identifying customer expectations
- Dealing with customer complaints
- Understanding the complaint
- Resolving customer complaints
- Refund and exchange policies
- Planning and preparing for the interview
- Presenting yourself at the interview
- Different types of interviews
- Answers to common questions
- Displaying positive body language
- Questions to ask at the end of the interview
- Following up after the interview
Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.
Retail Associate Level 3