Retail Operations Certificate QCF
Vocational qualification
Online
Description
-
Type
Vocational qualification
-
Methodology
Online
-
Duration
6 Months
-
Start date
Different dates available
A retail business without any customers will not survive and a satisfied customer is the best strategy of all.
This statement might seem a little harsh but it is true. If customers do not want to go to a retail outlet, it will not sell anything and it simply cannot survive. Think, for a moment, of organisations in the retail sector that have failed in recent times – they were not selling enough products to sustain the business
Do you remember companies such as: Blockbuster, Woolworths, Car Craft, City Link, HMV, USC, Phones 4 U, Nicole Fahri, Jessops, Comet, JJB Sports, Aquascutum?
This leads to the retail sector being very competitive. Retail businesses in the same sector are all competing for the same customers. Think of the big supermarkets – they all compete against each other. Indeed, the advertising for many of the supermarkets makes comparisons with their competitors, usually on the basis of price. They are trying to attract customers of another store, to their own. This course will provide you with all the relevant knowledge you need to know about a retail business and provides you with the opportunity to gain a certificate of achievement.
This NCFE Level 2 Certificate in Understanding Retail Operations has been accredited by the Register of Regulated Qualifications (Ofqual) and is part of the Qualifications Credit Framework (QCF).
Facilities
Location
Start date
Start date
About this course
On this course you will:
Cover fundamental aspects of work within the retail sector,
Develop new skills quickly
Gain knowledge in the field of retail management
You don't need any prior skills in the subject area to start, however you will be required to be working in a care environment in order to complete this course due to the nature of the assessment questions.
At the end of this course successful learners will receive a Level 2 NCFE certificate of achievement.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- IT Law
- Consumer Law
- Retail
- Security
- Credit
- Data Protection
- Customer Service
- Sales
- Retail Management
- Law
- Confidence Training
- Consumer credit
- Sales Training
- Customer Payments
- Retail Business
- Retail Operations
- Retail Sector
- Retail Consumer Law
- Retail Environment
- Loss Prevention
Course programme
- Understand the effect of customer service on retail business
- Understand how retail businesses find out about customers’ needs and preferences
- Understand the importance to a retail business of customer service standards, policies and procedures
- Understand how customer complaints and problems are resolved in a retail business.
- Understand the five steps of the selling model
- Understand how questions are used to identify customers’ needs
- Understand the benefits and uses of product knowledge
- Understand how sales are closed.
- Know the employment rights and responsibilities of an employee and the employer
- Understand the importance and characteristics of effective team work in retail business
- Understand the impact of effective communication skills when working in a retail team
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
- Understand how to improve personal performance
- Understand how personal performance contributes to business success
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices.
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law.
- Understand how resolving retail customer queries and complaints contributes to customer loyalty and confidence
- Understand how to deal with customers in a retail environment
- Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Know what actions can be taken to prevent crime in a retail business
- Know how security incidents should be dealt with
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.
Retail Operations Certificate QCF