Course not currently available
Secretary / PA Development
Course
In Birmingham ()
Description
-
Type
Workshop
-
Class hours
16h
-
Duration
2 Days
Behind every successful Chief Executive Officer is a secretary that makes sure everything is attended to each day. Whether your company is in the field of telecommunications, food or retail for example, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. Of course these problems can limit productivity and even cost the company money or other resources.
Reviews
Subjects
- Assertiveness Training
- Communication Training
- Planning
- Executive
- Secretarial
- PA
- Executive PA
- Executive Assistant
- Secretary
- Office Skills
- Secretarial courses
- Secretarial training
- PA Training
- Secretary Training
Teachers and trainers (1)
Taylor Mason
Very Experienced Trainers
All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,
Course programme
During this interactive, linked and practical secretary/PA development course you will learn:
Planning & Organisation
- Time management skills
- Using a time management matrix
- Planning & prioritising workloads
- Managing workloads to meet time lines
- Eliminating time wasters
- Setting SMART objectives
- Motivate yourself to use time creatively and productively
Management Skills
- Managing self and others
- Effective delegation
- Performance management
- Building relationships
- Managing day to day situations
- Action plans based around planning, organising and management skills
Communication Skills
- Spoken communication – overview of telephone, face to face, body language, tone & words
- Written communication – overview of business writing, composing professional emails, faxes, memos, letters
Assertiveness Skills
- Being assertive and not aggressive in the workplace
- Saying no assertively
- Understanding assertiveness
Meetings
- Meeting preparation
- Overview of successful minute taking
- Preparing and delivering presentations
- Action plans linked to communication, assertiveness and meetings
- Departmental Improvement Suggestions
Additional information
All our in-house training course are available to tailored to yours and your companies/delegates needs with our CTP (customised training programme) solution. Designed to meet any challenge or level required. Ask for a full proposal for your training, tailored to suit you. In-house training at your premises – £949 for a group of up to 12 per day ex-travel charged at 45 pence per mile)
Secretary / PA Development