1886 Level 3 Qualification Certificate for Deliverers of Conflict Management

Award Level: Level 3

Awarding Body: National Qualifications Framework

The course is part of the National Qualifications Framework and is set at Level 3.

What are the course outcomes?

he course will be delivered over three consecutive days, culminating in a 40 question multiple-choice test. There are two units for this qualification:

Unit 1 – Understanding the Principles of Conflict Management

Outcomes 1 – 4

Assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2 – Designing and delivering Conflict Management scenarios

Outcomes 1 – 2

Design relevant and effective scenarios for training in Conflict Management Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training

How will I be assessed?

The course is assessed by completing a multiple choice question paper and by the delivery of a 30-minute scenario based micro teaching session on conflict management.