ABC Training Solutions Ltd courses

...However it is not just WHAT is achieved, it’s HOW you achieve it – how you approach the situation, what words you use, what body language you exhibit... Learn about: Communication Training, Body Language, Assertiveness Training...

...into shift patterns of staff. Key Objectives: At the end of the 1 day recruitment interviewing training course, participants will cover:- ·The objectives... Learn about: Recruitment Process, Interview Techniques, Personnel Management...

...· Use assertiveness to negotiate time deadlines / quality of work, or to deal with jobs that aren't necessarily theirs. · Understand the 'time robbers'... Learn about: Planning Process, Time management, Delegating Skills...

...Presentation Skills Duration: 1 day: 9.30 a.m. - 5.00 p.m. Learning Objectives: At the end of the presentation skills training course, participants... Learn about: Voice Projection, Presentation Skills, Body Language...

...The training course focuses on helping people understand their new role, identify strengths and development areas and provide a set of tools (tips... Learn about: Influencing Skills, Skills Communication, Team Building...

...Supervisors, Team Leaders or Managers "I can recommend Bryan without hesitation as the most effective trainer I have worked with during my 30 odd years in HR/Personnel management... Learn about: Skills and Training, Team Leader, Communication Skills...

...course you would like us to emphasise.About the Trainer Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal... Learn about: Assertive Behaviour, Telephone Skills, Client Management...

...for delegates to visit during ‘down-time’ e.g. at breaks; finishing an exercise before others. Prior to delivery of the telephone techniques training course... Learn about: Assertion Training, Customer Care, Telephone management...

...of getting it wrong. Role of the Receptionist Syndicate exercise exploring the role of the Receptionist with regard to the service offer, including ‘internal customer service’... Learn about: Assertiveness Training, Anger Management, Customer Service...

...a poor appraisal process Define what the annual appraisal interview covers Appreciate the challenges of getting across ‘pictures’ of performance levels to the Appraisee... Learn about: Appraisal Skills, Performance Management, Performance Appraisal...

...leadership development, exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management... Learn about: Skills Communication, Training coordination, Communication Skills...