Leadership Development

"I can recommend Bryan without hesitation as the most effective trainer I have worked with during my 30 odd years in HR/Personnel management. Our continuing engagement of his services is a testament itself" - H.R. DIRECTOR.

ABC Training Solutions come to you! We do not deliver PUBLIC courses. We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques, recruitment interviewing, coaching skills, train the trainer, time management, performance management, asssertiveness, appraisal skills, presentation skills and receptionist skills. All you need to do is provide a room to deliver the training.

Leadership Development Duration: 1 day, typically 9.30am to 5.00pm but can be flexible to fit into shift patterns of staff.(


)Key Objectives:

At the end of the training course, delegates will be able to:

Leadership and Management
·Understand the differences between Leader and Manager
·Describe action centred leadership
- Appreciate the activities, behaviours and qualities of the effective Leader

Influencing Skills in Management
·Understand their communication style with others and how to adapt to improve their influencing
·Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give of their best', and to help manage upwards
·Apply effective listening skills, including appropriate body language
·Apply a range of influencing tips and tactics to help manage others

Case Studies
·Tackle a range of difficult managerial/leadership issues with tact, diplomacy and decisiveness

Training Course Features:

·The training course will combine the 'training in' of a range of communication and managerial models, with opportunities to practice the models in the 'safe' training environment.

·A variety of training methods are used, including group discussion, self-diagnostic questionnaire, syndicate work, practical demonstrations and role-play.

·Delegates will be supplied with full support documentation, supplied in spiral bound format.

·A Knowledge/Skill Checklist is utilised on the training course. Delegates rate themselves before and after the training course, to establish the extent to which they have benefited from the event. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

·A mini exhibition of management skill books, additional handouts and 'hints and tips' sheets will be provided in the training room, for delegates to visit during 'down-time' e.g. at breaks; finishing an exercise before others.

·Prior to delivery of the leadership development training course, we would host a telephone meeting with you to establish the nature of the delegate's roles, their strengths and development areas and any areas of the course you would like us to emphasise.(


)About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development. Bryan personally delivers all the training.

Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire and the West Midlands.