The ABCs of Supervising Others
Course
Inhouse
Description
-
Type
Course
-
Methodology
Inhouse
-
Start date
Different dates available
The ABCs of Supervising Others is a three day workshop designed for new and aspiring supervisors, as well as lead hands-on part-time supervisors without a great deal of authority. This course has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered in the first few weeks of the role, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will glean some clarity around the role and responsibilities of their new position.
Facilities
Location
Start date
Start date
About this course
In adjusting to this position, participants will develop listening, communication, conflict resolution, and feedback skills, and will work through hostility, complaint, and motivation challenges.
Delegates wanting to learn about HR.
None
Our courses are authored by content-area experts with a great deal of training experience. Topics are broken down into small chunks, which are explained, demonstrated with sample files or applications, and then practiced with hands-on exercises.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Course programme
#text-block-10 { margin-bottom:0px; text-align:left; }
How to Use This Guide
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Making the Transition
How Will My Role Change?
Questions Supervisors Have
Session Four: Responsibilities of a Supervisor
Session Five: Key Behaviors and Attitudes
Building the Right Environment
Motivation from Within
Committing to Lifelong Learning
Session Six: Setting Goals
Know Where You Are Going
Setting Goals with SPIRIT
Session Seven: Planning for Success
How Can Planning Help Me?
Getting Things In Order
Mastering E-mail
Time Management Tips
The Parts of a Good Plan
The Next Steps
Session Eight: Active Listening Techniques
About Active Listening
Key Listening Skills
Tips for Becoming a Better Listener
#text-block-11 { margin-bottom:0px; text-align:left; }
Session Nine: Communication Skills
Questioning Skills
Probing Techniques
Pushing My Buttons
What Is Said and What Is Heard
Managing Our Non-Verbal Messages
Session Ten: Giving Feedback
Six Characteristics of Effective Feedback
Skill Building
Receiving Feedback
Session Eleven: Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
Defining the Terms
Making Connections
Session Thirteen: Managing Conflict
The Conflict Resolution Process
Breaking Down the Process
Session Fourteen: Managing Challenging Situations
Steps for a Difficult Conversation
Case Studies
Session Fifteen: Developing Relationships
Understanding Your Relationships
Establishing Credibility
Recommended Reading List
Post-Course Assessment
Pre- and Post-Assessment Answer Keys
Personal Action Plan
The ABCs of Supervising Others