The abcs of supervising others - e-book

Learning Outcomes

• Adjust to the supervisor’s role with confidence.
• Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that they can develop to enhance their supervisory skills.
• Use time management and planning techniques to maximise their success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.