Acting with Appropriate Speed to Problems

There are a lot of components to giving great feedback, and timing is one of them. The closer the feedback is to the actual behavior, the more effective it is. The events are fresh in everyone’s mind, and the person receiving the feedback can connect the feedback to what just happened. The longer it is between feedback and the event, the harder it is to remember all the details, and often times feedback loses its effectiveness.

This course provides instructions to help you think about what has happened on your team over the last few weeks. You’ll capture the performance issues that required feedback or an intervention from you. The performance issues could be anything requiring coaching or feedback; such as a task not performed in the right way, a customer or service issue, a safety issue, or general performance problems. The course will then help you determine if you acted with the right level of speed or what you need to do in the future to strengthen the timing of your coaching actions.

By completing this course, you will:

Be able to evaluate whether you acted with appropriate speed to problems and issues