Advanced Control Room Skills

Advanced Control Room Skills

CCTV control rooms are now a vital tool in the protection of our modern
communities. Crime prevention, traffic management, key holding services,
first aid response and major incident command and control are just some
of the skills demanded of today's control room operator.

Covering a range of essential practical tasks, this two day course will
provide the advanced skills needed to fulfil your many responsibilities.

Course Content:

• Building rapport and key communication skills
• Call handling standards and techniques, difficult callers and active listening
• Civil Contingencies Act
• People profiling and observation skills
• Surveillance tactics
• National CCTV Strategy
• Analysing recorded material
• Technical awareness
• Automatic number plate recognition (ANPR)
• Community care and out of hours
• British, European and international standards
• Major operations and incidents
• ARCs (Alarm Receiving Centres)
• Emergency planning
• Key holding services
• ACPO policy.