Advanced Credit Control - Customer Focused
Short course
In London, Birmingham, Edinburgh and 3 other venues
Description
-
Type
Short course
-
Level
Intermediate
-
Location
-
Duration
Flexible
-
Start date
October
other dates
As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.
Facilities
Location
Start date
Start date
Start date
Start date
Start date
Start date
Start date
About this course
An understanding of the importance of the credit controller to on-going business success
Developing the appropriate relationships to control credit rather than chase debt
A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
Increased enjoyment in the role
Positive impact on cash flow and margin
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Financial Management
- Financial Risk
- Credit Management
- Cash Flow
- Credit
- Finance
- Credit Counselling
- Credit Protection
- Credit Rating
- Accounting and Finance
- Credit Tax
- Economic Theory
- Credit Control
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 Utilising positive communication skills to Influence and Persuade
11:00 - 11:15 Coffee Break
11:15 - 13:00 Credit Controllers as an integral part of the customer journey
13:00 - 14:00 Lunch
14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.
15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.
16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed
Advanced Credit Control - Customer Focused