Advanced Diploma in Administration Bundle - CPD Certified

COURSE CURRICULUM

Administrative Management

• Module One – Getting Started
• Module Two – Why Your Office Needs Administrative Procedures
• Module Three – Gathering the Right Tools
• Module Four – Identifying Procedures to Include
• Module Five – Top Five Procedures to Record
• Module Six – What to Include in Your Binder (I)
• Module Seven – What to Include in Your Binder (II)
• Module Eight – Organizing Your Binder
• Module Nine – What Not to Include in the Procedure Guide
• Module Ten – Share Office Procedure Guide
• Module Eleven – Successfully Executing the Guide
• Module Twelve – Wrapping Up

Admin Support

• Module One – Getting Started
• Module Two – Getting Organized (I)
• Module Three – Getting Organized (II)
• Module Four – Managing Time
• Module Five – Getting It All Done On Time
• Module Six – Special Tasks
• Module Seven – Verbal Communication Skills
• Module Eight – Non-Verbal Communication Skills
• Module Nine – Empowering Yourself
• Module Ten – The Team of Two
• Module Eleven – Taking Care of Yourself
• Module Twelve – Wrapping Up

Personal Assistant

• Module One – Getting Started
• Module Two – Working with Your Manager
• Module Three – Administrative Soft Skills
• Module Four – Effective Time Management
• Module Five – Meeting Management
• Module Six – Tools of the Trade (I)
• Module Seven – Tools of the Trade (II)
• Module Eight – Being an Effective Gatekeeper
• Module Nine – Organizational Skills
• Module Ten – Confidentiality Guidelines
• Module Eleven – Special Tasks
• Module Twelve – Wrapping Up
• Administrative Assistant Training Diploma Level 3 – Activities

Business Writing

• Module One – Getting Started
• Module Two – Working with Words
• Module Three – Constructing Sentences
• Module Four – Creating Paragraphs
• Module Five – Writing Meeting Agendas
• Module Six – Writing E-mails
• Module Seven – Writing Business Letters
• Module Eight – Writing Proposals
• Module Nine – Writing Reports
• Module Ten – Other Types of Documents
• Module Eleven – Proofreading and Finishing
• Module Twelve – Wrapping Up

Customer Service

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers
• Conclusion

Time Management

• Where Do You Spend Your Time
• Managing Tasks
• Planning
• Goals
• Tips From The Gurus
• Wrapping Up

Organisational Skills

• Module One – Getting Started
• Module Two – Remove the Clutter
• Module Three – Prioritize
• Module Four – Scheduling Your Time
• Module Five – To Do Lists
• Module Six – Paper and Paperless Storage
• Module Seven – Organization in Your Work Area
• Module Eight – Tools to Fight Procrastination
• Module Nine – Organizing Your Inbox
• Module Ten – Avoid the Causes of Disorganization
• Module Eleven – Discipline is the Key to Stay Organized
• Module Twelve – Wrapping Up
• Organisational Skills Training for Administrator – Activities

Self Esteem & Confidence Building

• Module One – Getting Started
• Module Two – What Does Self-Confidence Mean To You
• Module Three – Obstacles to Our Goals
• Module Four – Communication Skills
• Module Five – The Importance of Goal Setting
• Module Six – Feeling the Part
• Module Seven – Looking the Part
• Module Eight – Sounding the Part
• Module Nine – Powerful Presentations
• Module Ten – Coping Techniques
• Module Eleven – Dealing with Difficult Behavior
• Module Twelve – Wrapping Up

Microsoft Word

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up

Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up

Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up

• Mock Exam- Advanced Diploma in Administration Bundle

• Final Exam- Advanced Diploma in Administration Bundle

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.