Airline and Airport Customer Care

Course

In Bude

Price on request

Description

  • Type

    Course

  • Location

    Bude

  • Start date

    Different dates available

Airline and Airport Customer Care Course
The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.

Facilities

Location

Start date

Bude (Cornwall)
Stonebridge House, Ocean View Road, EX23 8ST

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • On-Air
  • Industry
  • Customer Care
  • IT
  • Airline Training

Course programme

Syllabus

The importance of the air travel industry

Passenger needs - providing a customer service experience

Airline and airport customer care

Creating a positive impression with passengers

Solving customers' problems

The importance of product knowledge

Key components of airline customer service

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 140 hrs.

Airline and Airport Customer Care

Price on request