Airline and Airport Customer Care
Course
In Bude
Description
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Type
Course
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Location
Bude
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Start date
Different dates available
Airline and Airport Customer Care Course
The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Target Audience:
Any one considering employment in, or currently employed within the air travel industry.
Facilities
Location
Start date
Start date
Reviews
Subjects
- On-Air
- Industry
- Customer Care
- IT
- Airline Training
Course programme
Syllabus
The importance of the air travel industry
Passenger needs - providing a customer service experience
Airline and airport customer care
Creating a positive impression with passengers
Solving customers' problems
The importance of product knowledge
Key components of airline customer service
Study HoursThis is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 140 hrs.
Airline and Airport Customer Care