Apprenticeship Customer Service Practitioner Intermediate

Apprenticeships are a great option both for GCSE school leavers and A level students who want to get straight onto the career ladder, or people looking for a change in career. A Level 2 apprenticeship is academically equivalent to 5 GCSEs, although remember that the apprenticeship is a vocational level.

You will need to have mathematics and English GCSEs grade D/3 or above (or equivalent) and be willing to learn.

An interest in Customer Service and representing your employer professionally
Reliability and flexibility
The ability to work in a team as well as on your own, self-motivated
Good organisation, communication and computer skills
Being able to work under pressure and to strict deadlines
Commitment to learning

Awarding Body
EDEXCEL

What courses can I do after this?
On successful completion of this Apprenticeship you could progress onto an advanced apprenticeship, such as Customer Service Specialist, Business Administrator or Team Leader/Supervisor. You could also move into a different type of role, such as marketing or IT.