Certificate in Customer Relationship Management - CPD & IAO Accredited
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
4h
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Duration
Flexible
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Start date
Different dates available
CRM (Customer Relationship Management) is an approach to managing all your company’s relationship and interactions with customers. CRM aims to improve the business relationships.
The Certificate in Customer Relationship Management course will teach you the basics of CRM and CRM tools which helps contact management, sales management, productivity and more. The course will help you to learn the tips of CRM and will improve your company to stay connected to customers, streamline the process, and increase profitability. Throughout the course, you will know how to coordinate the base requirements for a CRM undertaking, and how to review and evaluate your program.
The purpose of the course is to help you to build a healthy customer relationship by using proper CRM tools and strategies.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods.
Reviews
Subjects
- CRM
- Customer Service
- Marketing
- Sales
- Customer Relationship Management
- Accredited
- HRM
- Customer relationship
- Promotion
- Price
- Place
- Product Selection
Teachers and trainers (1)
Adams Academy
Instructor
Course programme
COURSE CURRICULUM
Course Overview (Certificate in Customer Relationship Management)
Customer Relationship Management
What CRM Is and Who It Serves
Checklist for Success
Requirement Driven Product Selection
Considerations in Tool Selection
Strategies for Customer Retention
Building the Future
Homegrown vs. Application Service Provider
The Development Team
Evaluating and Reviewing Your Program
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
Focusing on the Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress
Certificate in Customer Relationship Management - CPD & IAO Accredited