Course not currently available
Assertiveness Skills
Course
In Fareham ()
Description
-
Type
Workshop
-
Methodology
Inhouse
-
Duration
1 Day
To enable you to become more assertive in the workplace. Suitable for: Those who feel they need to improve their assertiveness in the workplace
Reviews
Course programme
Assertiveness Skills
Introduction
This course will provide an overview of the concepts of assertive, passive and aggressive behaviour and will examine the effects of different types of response. The course also explores how to confidently make and refuse requests. It will help increase your confidence in handling difficult behaviour in others.
Course Aim
To enable you to become more assertive in the workplace by exploring how to respond to various behaviours, so that you feel better about stating your needs clearly and simply.
Course Objectives
By the end of the course you will be able to:
- Identify personal blocks to assertiveness
- Use a range of assertive techniques
- Recognise aggressive, assertive and submissive behaviour
- Influence outcomes that are positive for you and others
Content
Identify behaviour styles in yourself and others
Assertion rights - yours and others
Key principles of assertive behaviour
Giving and receiving feedback
Saying no assertively
Improving self-esteem
Appreciate the links between effective communication and self-esteem
Included: Lunch/refreshments and course materials
Assertiveness Skills