Assertiveness without Aggression

Helping consultants & juniors successfully assert themselves is an area we approach very supportively – developing capability without ever changing the person inside

It’s so easy for those to whom assertiveness doesn’t come naturally to feel manipulated, bullied and sometimes not quite in control. You probably find yourself taking on too much because it’s difficult to say no and often you feel that everyone else comes first. You might also suffer low self esteem and a lack of confidence despite your exceptional level of knowledge. On the flip side, you probably wouldn’t want to be thought of as rude or forceful. We understand this fully. We believe that you don’t have to become assertive to influence or a bully to get things done. However, you do need an additional set of skills, coupled with the self-awareness and confidence to know when and how to use them. Simply put, we can give you behavioural choice and help you step outside of your normal shoes in a competent manner just when the circumstances dictate. If that sounds useful, or indeed essential to effective health delivery, then you’d probably be surprised to know that upwards of 25% of doctors feel this is an area they need help with.

Content

• Understanding the roots of your wiring
• Impact on self esteem
• Appreciating diversity and alternative 'wiring'
• Behavioural motivations - our wiring
• Developing behavioural flexibility
• Performance & the impact of assertiveness
• Strategies for overcoming fear
• Influencing skills for the less assertive
• Dealing with compliments and criticism
• Delivering feedback
• Understanding and managing difficult people
• Recognising & managing Manipulation & Control
• Communication skills for less assertive people
• Dealing with conflict

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning expereince that is stimulating & enjoyable.