Assertiveness and Conflict Resolution

What is assertiveness?
• The classic indicators of passive, aggressive and assertive behaviour
• How to choose one of 5 strategies to resolve any conflict
• How to stand up for yourself without losing your cool

Expressing your views confidently
• How to present your ideas clearly and confidently in meetings
• They key to giving feedback without getting personal
• How to respond calmly to criticism
• How to look confident in difficult situations

What makes people tick?
• Why people behave the way they do
• How this affects the way you deal with people
• How to be a more persuasive communicator

Negotiating at work for your personal life
• A simple structure for resolving day-to-day problems
• How to identify underlying needs and problems
• How to resolve issues in the right order, at the right time
• How to say ‘no’ calmly and respectfully

This is a complete course however, there is an option for attendees of this workshop to complete part of a unit of competency “Apply Transactional Analysis to Workplace Situations”, which can lead into a full Certificate or Diploma in Business specializing in Transactional Analysis. To do this, participants in 2009 can continue with “Manage Stress and Promote Innovation and Change”.