Barnard Training courses

...®Understand the MBTI model and the ideas that underpin it. Undertake a range of activities in order to make a detailed assessment of their own MBTI type...

...motivates and de-motivates people. It also examines how to maximise performance and achieve the best results from individuals and teams. Target Group...

...and strategies to successfully manage the performance of both your team and individuals ® Set appropriate targets and objectives ® Evaluate performance...

...®Improve team performance through motivation, feedback and managing performance. ®Communicate assertively and receive respect from others. ®Adopt a confident...

...Content Below is an overview of the topics that can be covered. (Please note that if this course is delivered on an in-house basis, the content can...

...skills within a team ® The art of delegation ® Implementing techniques to recognise and combat stress ® Recognising resistance ® Coping with conflict in...

...Target Group This course is aimed at people who wish to develop their personal effectiveness and increase their confidence. Objectives By the end of...

...assist you in your role. Objectives By the end of this course delegates will be able to; ® Demonstrate an awareness of the impact we have on others ® Identify...

...and the lives of those around them. Any level of personnel in any setting, who wish to deal with ongoing anger issues and the resulting behaviours...

...is Harder Than Ever ® Who Are Your Customers? ® Assessing Your Own Customer Relationship Performance The 10 Characteristics of Your Service People and...

...diffusing and handling difficult people and situations ® Staying calm and dealing with negative emotions e.g. anxiety, apprehension ® Using non-violent...

...combining theory based learning with supportive practical exercises. Below is an overview of the topics that are covered. (Please note that if this course...

...management Maintaining consistency & reliability Self confidence Taking responsibility for own actions ® Managing pressure Identifying key pressure points...

...to complete a personal action plan to identify key changes to implement and skills to practice...

...and how to use this learning with others who work with them. Target Group An essential for secretaries and PAs to directors and senior managers...

...within their working role. Objectives By the end of this course, delegates will be able to; ® Understand the key elements of phone communication ® Demonstrate...