Barnard Training courses

...participants will; ® Understand the MBTI model and the ideas that underpin it; ® Have undertaken a range of activities in order to make a detailed assessment...

...Overview Everyone faces frustrations in their life, both at home and at work, but the key to being successful in life and at work is handling your frustrations...

...®Understand the principles of effective performance management. ®Identify key techniques and strategies to successfully manage the performance of both your team and individuals...

...professional and appropriate style when faced with difficult people or situations. Suitable for: Supervisors or team leaders within any organisation or industry...

...®Know how to plan and structure a presentation. ®Know how to develop ideas. ®Enjoy the experience! Suitable for: This course has been designed for those...

...skills within a team ® The art of delegation ® Implementing techniques to recognise and combat stress ® Recognising resistance ® Coping with conflict in...

...® Countering the ‘weapons’ ® Skills practice ® Positive self-talk for confidence ® Rights & responsibilities ® Strategies for confidence boosting self...

...interactions Controlling breathing for self and others. ® Image Define and agree the image required to be portrayed. ‘Journey-mapping’ to ascertain match...

...how to prevent conflict arising and deal with situations effectively ® Implement strategies and techniques to ‘keep cool’ at all times Course Content Below...

...Planning the Strategy Total Management Commitment Knowing Your Customers Standards of Service Staff Requirements Keeping it Going ® The CRM Champion...

...(Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may...

...People who wish to develop their personal effectiveness and increase their confidence in building good working relationships. Overview This course focuses...

...The course covers a number of core skills in bite size chunks, tailored to the delegates needs. Target Group This course is aimed at any personnel...

...management strategies to deal with stress in the workplace Course Content Below is an overview of the topics that are covered. (Please note that if...

...Objectives Following participation in this workshop, delegates will be able to: ® Achieve success, getting results by planning your time/ tasks more effectively...

...Using the right words ® Handing Difficult Telephone Situations Managing difficult calls Using assertive behaviour Developing your listening skills Outcomes...