Improving Professional Skills
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
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Duration
1 Day
®Identify effective key personal skills to maintain a professional approach. ®Recognise the importance of effective communication skills. ®Identify the impact pressure has and to understand the skills available. ®Understand about effective self management. ®Identify strategies to manage change proactively. Suitable for: Any personnel who wish to improve their general skills within the working environment.
About this course
Facilitated in-house on a date and time to suit requirements (travel and accommodation costs may apply depending on location). Suitable training facilities are required regarding in-house courses. Alternatively, a training venue can be sourced at an additional cost.
Reviews
Course programme
Overview
This intensive 1 day course provides delegates with the opportunity to learn key professional skills. The course covers a number of core skills in bite size chunks, tailored to the delegates needs.
Target Group
This course is aimed at any personnel who wish to improve their general skills in the workplace.
Objectives
By the end of the course delegates will be able to:
® Identify effective key personal skills to maintain a professional approach
® Recognise the importance of effective communication skills
® Identify the impact pressure has and to understand the skills available
® Understand about effective self management
® Identify strategies to manage change proactively
Course Content
Below is an overview of the topics that are covered. (Please note that if this course is delivered on an in-house basis, the content can be tailored to meet your specific requirements and address any issues you may have.)
® Understanding your role
- Key responsibilities
- Key skills required
- Organisational expectations
® Communication skills
- Influencing & persuasion
- Body language & Appearance
® Personal Impact
- Assertiveness
- Equality and fair treatment
® Self-Management
- Time stealers and time management
- Maintaining consistency & reliability
- Self confidence
- Taking responsibility for own actions
® Managing pressure
- Identifying key pressure points
- Managing stress
- Anger management & emotional control
® Managing change
- Understanding the reasons for change
- The personal impact
- Strategies to manage change positively
Outcomes
Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify key changes to implement and skills to practice.
Additional information
Improving Professional Skills