Brilliant Customer Service
Training
In St Albans
Description
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Type
Training
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Location
St albans
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Duration
1 Day
Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer, both internal and external, feel special and valued. Make customers feel welcomed and cared for at every contact. Use skills for questioning and listening effectivel. Suitable for: This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping and inspiring participants to delight customers at every opportunity.
Facilities
Location
Start date
Start date
Reviews
Course programme
A 'special' course
If you want to know how to delight customers at every opportunity and make your job more satisfying in the process, then this is the course for you.
It shows you how to make every customer feel special, using the trainers unique model:
Speed and Time
Personal and Personalised
Expectations - manage and exceed
Competence and Courtesy
Information
Attitude
Long-term relationship and follow-through
More than 5000 people have benefited from this popular course over the last 10 years. Practical and upbeat, this course will make your job much, much easier and more enjoyable, satisfying and rewarding.
The Expert
Graham Roberts-Phelps is Director and founder of a consultancy specialising in providing training in sales, marketing, customer service and personal productivity. His presentational style is both upbeat and very practical, focuses not on theory but very much on what actually works.
Brilliant Customer Service