BUILDING BETTER RELATIONSHIPS

MODULE 1: Introduction and Course Overview

MODULE 2: About Positive Relationships

Learning outcomes:

Use our questionnaire to help you identify and prioritise your interpersonal skills development.

Topics covered:

• Forced Relationships
• Influences in Forming and Building Relationships
• Why we Need Positive Relationships
• Identifying what you Need from Relationships

MODULE 3: Models of Behaviour

Learning outcomes:

How we communicate, the parts of communication and the importance attached to each part.

Topics covered:

• The Betari Box
• Strokes
• Transactional Analysis and Ego States
• The Three Parts of Communication
• Assertiveness vs Responsiveness

MODULE 4: Building Rapport

Learning outcomes:

Communication is a two-way street: learn the benefits and barriers to communication face to face or by phone.Topics covered:

• What Is Rapport Building
• 6 Tips for Establishing Rapport
• 6 Tips for Building Rapport

MODULE 5: Increasing your Likeability Factor

Learning outcomes:

Why do we like some people instantly and find others harder to communicate with? See how we can improve our skills in this area.
Topics covered:

• Being Capable
• Being Caring
• Being Uplifting
• How to Increase your Likeability Factor
• Being Amiable
• Being Dependable

MODULE 6: The Assertive Approach to Relationships

Learning outcomes:

Learn about the communication wheel, which is the model by which most human communications work including elements of understanding, respect and affection.

Topics covered:

• Saying No Nicely
• The Three Step Approach to Assertive Behaviour
• The Assertive Approach
• Understanding Different Behaviour Types
• The Need to Be Assertive

MODULE 7: Influencing Relationships

Learning outcomes:

Understand how physical and psychological stressors can impact of the human voice.

Topics covered:

• Difficult Relationships
• Whats in it for Me? (WIIFM)
• Power and Influencing
• Dale Carnegie and Self Awareness
• Dale Carnegie

MODULE 8: Openness, Disclosure and Feedback

Learning outcomes:

Learn about aggressive, passive (submissive) and assertive behaviours and how they impact on interpersonal skills.

Topics covered:

• Giving and Receiving Feedback
• Trust and Respect
• The Psychological Contract
• What Is Disclosure?
• The Johari Window

MODULE 9: Effective Networking

Learning outcomes:

Understand how to prepare to act assertively by using the 3 steps approach to assertive behaviour. Identify your strengths and weaknesses.

Topics covered:

• Reasons for Networking
• The Benefits of Networking
• Things to Remember With NetWorking
• Simple Tips for Networking Meetings
• Effective Business Networking

MODULE 10: Your Personal Action Plan

We can help train you to acquire more effective relationships. You’ll in no time, begin to build better relationships with confidence, competently using the skills acquired from the one training course.