Business Administration NVQ Level 3

Programme Summary

The Business Administration NVQ is a nationally recognised and flexible qualification based on industry standards and aimed at those in an administrative role across all occupations and sectors of employment. The programme is available at three levels and is designed to develop and enhance those practical skills needed to complement work already carried out, improving the quality of administrative support provided within your business.

Programme objectives are personalised according to individual needs with day to day work tasks providing opportunities for recognition for those candidates demonstrating their ability to reach the standards required in their chosen area and level. Examples include managing customer relations, managing diary sheets, organising business travel and accommodation, organising and supporting meetings, using software packages, and preparing text from a variety of sources.

Start Date

On demand and in the workplace to suit employer and employee needs.

Programme Content

The programme is unit based and candidates must complete six units in total to successfully complete the qualification. There are two mandatory units and candidates must choose an additional four units from the available optional units to reflect their own work experience and business needs. At least three units must be chosen from Group B options.

Mandatory Units

• Carry out your responsibilities at work

• Work within your business environment

Optional Units

Group A

• Ensure own actions reduce risks to health & safety

• Manage diary systems

• Organise business travel & accommodation

• Use IT systems

• Use IT to exchange information

• Database software

• Presentation software

• Specialist or bespoke software

Group B

• Supervise an office facility

• Procure products & services

• Manage & evaluate customer relations

• Manage the payroll function

• Monitor information systems

• Run projects

• Research analyse & report information

• Plan organise & support meetings

• Make a presentation

• Organise & co-ordinate events

• Word processing software

• Spreadsheet software

• Website software

• Artwork & imaging software

• Design & produce documents

• Plan & implement innovation & change

• Provide leadership for your team

• Prepare text from notes

• Prepare text from shorthand

• Prepare text from recorded audio instructions

• Develop productive working relationships with colleagues & stakeholders

• Complete the year-end procedures

Assessment Process

Each unit is assessed through the observation and questioning of normal activities within the workplace and the development of a portfolio within which learners collect electronic, paper and witness statement evidence that they have covered the skills/knowledge required for the unit. Learners are also required to create reflective accounts of their work for inclusion in the portfolio.

Learners who do not complete the whole qualification can gain certification for those units they have successfully achieved.

Length of Programme

We support learners and set standards to enable participants to achieve targets and personal goals at an agreed pace. All learners are supported by a dedicated uke learning assessor who provides advice, guidance and support in the workplace throughout the duration of the programme.