Business and Administration (Level 2)

Unit 1: Principles of personal responsibilities and working in a business environment
Learning topics:
- Employment rights and responsibilities of the employee and the employer
- The purpose of health, safety and security procedures in a business environment
- How to communicate effectively with others
- How to work with and support colleagues
- How to plan own work and be accountable to others
- The purpose of improving own performance in a business environment and how to do so
- Types of problems that may occur in a business environment and how to deal with them.

Unit 2: Principles of providing administrative services
Learning topics:
- How to use different types of office equipment effectively
- How to keep waste to a minimum in a business environment
- How to make arrangements for meetings
- Procedures for organising travel and accommodation arrangements
- Diary management procedures
- The purpose of delivering effective customer service and how to do so
- The purpose of reception services and how to follow reception procedures.

Unit 3: Principles of managing information and producing documents
Learning topics:
- The purpose of information technology in a business environment
- How to manage electronic and paper based information
- The purpose of producing documents that are fit for purpose
- Procedures to be followed when producing documents.

Unit 4: Principles of supporting change in a business environment
Learning topics:
- Reasons for change in a business environment
- Reasons for reviewing working methods, products or services
- Types of support that people may need during change
- Benefits of working with others during change
- The purpose of responding positively to changes in working methods, products or services
- Ways of responding positively to change.

Unit 5: Principles of supporting business events
Learning topics:
- The range of support activities that may be required when organising a business event
- Ways of providing support before, during and after a business event
- The purpose of displaying professional and helpful behaviour when supporting a business event
- Ways of dealing with problems when supporting a business event.

Unit 6: Principles of budgets in a business environment
Learning topics:
- The purpose of budgets for managing financial resources to meet business requirements
- How to develop budgets
- How to manage budgets.