Business Process Management

Introduction

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its owners. The more businesses change, the more businesses must concern themselves with their stakeholder relationships and the management of their processes so that organisation designs and technologies have a common business purpose.

Training Objectives

This two day training course sets out a process management methodology that will enable you to deliver integral business processes. Upon finishing the course students will be able to:

• discuss the benefits to be gained by using the process management framework.
• develop processes to meet stakeholder needs and expectations.
• align technology, organisation, and facilities with the process transformation.
• apply their knowledge to manage process projects effectively.
• effectively seek cross-organisational acceptance to process and people change.

Course Content

• Business processes, knowledge and rules.
• Business Process Reengineering and Business Process Management.
• Critical success factors for effective process renewal.
• Process Management Methodology.
• Project organisation and governance.
• Determining the business context, analysing stakeholder requirements.
• Defining the process architecture and process priorities.
• Importance of complementary change and benefits management activities.
• Risk management.
• Process mapping.
• Understanding the existing processes.
• Renewing the process design.
• Development of the process enabling, supporting and controlling capabilities.
• Verifying the renewed processes.
• Implementing the change.
• Operating the new processes and continuous improvement.
• Scaling from small to large business transformations.

Follow-up Coaching

How often have you left a training course full of enthusiasm to apply your newfound knowledge and then reality imposes itself and your good intentions flounder? To help individuals and teams avoid this a minimum of four days of structured coaching are recommended. This is focused on your business process management projects and programmes.

Who should attend?

The course is for Business and IT executives, managers, business analysts, project managers and team members who will be involved in process based organisational transformation. The maximum number of attendees is 15.