Description

Type

Course
Level

Intermediate
Methodology

Online

Duration

Flexible
Start date

Different dates available

IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course examines the Service Operation processes within the ITIL® Service Lifecycle, including Incident Management and Problem Management, as well as Event, Request, and Access Management.

Facilities

Online

Start date

Different dates availableEnrolment now open

About this course

Course objectives

This course examines the Service Operation processes within the ITIL® Service Lifecycle. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus.

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Subjects

Service Management
Design fundamentals
Service Strategy
Service Improvement
Problem Management
Service Operation
Access Management
Strategy Fundamentals
Service Processes
Design Processes

Teachers and trainers (1)

Name Name

Teacher

Course programme

ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
ITIL® 2011 Edition Foundation: Service Strategy Processes
ITIL® 2011 Edition Foundation: Service Design Fundamentals
ITIL® 2011 Edition Foundation: Service Design Processes
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
ITIL® 2011 Edition Foundation: Introduction to Service Operation
ITIL® 2011 Edition Foundation: Service Operation Processes
ITIL® 2011 Edition Foundation: Continual Service Improvement

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Certified ITIL Foundation Service Management Professional

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