CIEH Level 2 Award in Conflict Resolution

CIEH Level 2 Award in Conflict Resolution

About the Course

Who is the course for?
All employees.
Study Mode
Short Course
Contact Details

Introduction Course Outcome: Certificate.

Key Objectives This qualification provides employees with a foundation in conflict resolution, with emphasis on the importance of personal safety to enable them to protect themselves in the face of confrontational behaviour.

Course Units
· Understanding the terminology used in conflict resolution
· Knowledge of the laws that apply to businesses and their employees
· Understanding the concepts of a safe working environment
· Ability to recognise potential confrontational situations and how to defuse conflicts before they escalate
· Appreciate the importance of personal safety

Duration 1 day

Tuition Fees(Cost) £99