Conflict Management

Conflict Management Training

How To Manage And Resolve Conflict In The WorkPlace

Course Aims

This course will help you and your people recognise that conflict is inevitable, and that it can be healthy when appropriately managed.

Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather then to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe classroom environment

Who Will Benefit From The Course?

• Everyone!

What Will You Gain From the Course?

You will learn the techniques and skills in order to manage:

• Conflict With Customers
• Conflict Within Teams
• Conflict Between Individuals
• Inner Conflict
• Conflict in organisations: between teams and between managers and their people