Closing Incoming Calls Effectively - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.
Facilities
Location
Start date
Start date
About this course
"20+ types of closing strategies
Greater confidence in handling objections positively
Understanding the customer\'s motivation
Overcoming customers' objections to the price
Individual sales issues discussed and resolved"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?
10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
11:15 - 11:30 Coffee Break
11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)
13:00 - 14:00 Lunch Break.
14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)
15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)
16:30 - 16:45 Summary & Action Plans Agreed
"Closing Incoming Calls Effectively - Virtual Training