Coaching Skills

In addition to your class tuition and study materials, you will receive the following:


Exercises

• Course exercises

Other Extras

• Post-course support
  
• Certificate of attendance

Level: Introductory


Synopsis:
Whether enjoying buoyant markets or during more challenging times, financial institutions need their managers to inspire enhanced levels of competence and confidence, boosting productivity, client relationships and retention. So what are the tools and techniques that experienced business leaders use to focus and inspire their employees?


At the end of the course participants will be able to: Understand the value of coaching when developing others . Use a variety of coaching models to ensure your coaching meetings are more effective . Use routine activities as an opportunity to coach and raise standards .


Prerequisites:
None


Suitable For:
All


The role of the coach

• Determine the role of a coach
• Identify the skills and qualities of a high performance coach

The coaching meeting

• Learn how to structure your coaching meetings
• Understand how to set appropriate outcomes for your coaching session
• Explore a variety of coaching models to suit each unique situation: choose an approach to pass on your modelling expertise

Communication skills for coaching

• Reflect on techniques to build rapport - using consistent language and terminology to achieve results
• Discover the value of empathic listening: observation and reflection through effective questioning and listening skills
• Explore ways to adapt your style to get the best results