Distance and online learning Management and Information Systems college courses

...IT operations managers or availability managers. The ITIL® Operational Support and Analysis course will help students to master the principles included... Learn about: Critical Sucsess Factors, Change Management, Configuration management...

...protect IT service offerings as a whole more effectively and validate the outcomes of these types of projects. • Using transition planning and support... Learn about: Configuration management, Knowledge management, Third Parties...

...IT operations managers or availability managers. The ITIL® Operational Support and Analysis course will help students to master the principles included... Learn about: Service Capability, Stakeholder Management, Third Parties...

...• The service management lifecycle and the key stages used to manage service requests. • Defining a service strategy that meets the needs of all users of the IT service... Learn about: Service Life Cycle, Service Operation, Service Management...

...of the procedures and actions. • Capturing user needs and defining services to match. • Tracking and publicising services on offer to users and stakeholders... Learn about: Knowledge management, Critical Sucsess Factors, Service Offerings...

...of the procedures and actions. • Capturing user needs and defining services to match. • Tracking and publicising services on offer to users and stakeholders... Learn about: Service Offerings, Service Capability, Service Offerings...

...of the procedures and actions. • Capturing user needs and defining services to match. • Tracking and publicising services on offer to users and stakeholders... Learn about: Configuration management, Change Management, Framework Transition...

...protect IT service offerings as a whole more effectively and validate the outcomes of these types of projects. • Using transition planning and support... Learn about: Knowledge management, Configuration management, Critical Sucsess Factors...

...examinations which are also included. • MSP® Introduction and Overview • MSP® Framework and Concepts • Vision • Blueprint Design and Delivery • Defining... Learn about: Programme Management, Delivery Capability, Blueprint Design & Delivery...

...• MSP® Introduction and Overview • MSP® Framework and Concepts • Vision • Blueprint Design and Delivery • Defining a Programme • Planning and Control •... Learn about: Business Cases, Portfolio Management, Project Management...

...• MSP® Introduction and Overview • MSP® Framework and Concepts • Vision • Blueprint Design and Delivery • Defining a Programme • Planning and Control •... Learn about: Business Cases, Portfolio Management, Project Management...

...of different areas or work across different teams needed to deliver quality service management practices. The Service Lifecycle provides a broad management... Learn about: Critical Success Factors, Service Desk, Stakeholder Management...

...• MSP® Introduction and Overview • MSP® Framework and Concepts • Vision • Blueprint Design and Delivery • Defining a Programme • Planning and Control •... Learn about: Delivery Capability, Managing Successful Programmes, Quality management...

...a Programme • Planning and Control • Benefits Realisation Management • Organisation and the Programme Office • The Business Case • Leadership and Stakeholder... Learn about: Project Management, Managing Successful Programmes, Programme Management...

...a Programme • Planning and Control • Benefits Realisation Management • Organisation and the Programme Office • The Business Case • Leadership and Stakeholder... Learn about: Managing Successful Programmes, Programme Planning, Portfolio Management...

...the wider ITIL® framework to fulfil business needs. • The factors that explain why systems and services are delivered in the way that they are and the... Learn about: Service Desk, Human Element, Change Management...

...a Programme • Planning and Control • Benefits Realisation Management • Organisation and the Programme Office • The Business Case • Leadership and Stakeholder... Learn about: Project Management, Managing Successful Programmes, Programme Planning...

...examinations which are also included. • MSP® Introduction and Overview • MSP® Framework and Concepts • Vision • Blueprint Design and Delivery • Defining... Learn about: Quality management, Business Cases, Managing Successful Programmes...

...examinations which are also included. • MSP® Introduction and Overview • MSP® Framework and Concepts • Vision • Blueprint Design and Delivery • Defining... Learn about: Portfolio Management, Business Cases, Quality management...

...• Placing continual service improvement in context to other ITIL® lifecycle elements. • The principles and processes behind ITIL® CSI and how they must... Learn about: Technology Infrastructure, Service Desk, Stakeholder Management...