Communicate Brilliantly

Communicate Brilliantly

Course Objectives

• To develop communication techniques and skills that will make you more effective with your colleagues, clients, and customers - whether face to face or on the phone
  
  
  
• To develop a positive attitude and use Win-Win techniques
  
  
  
• To turn personality into Charisma so you are welcomed and listened to everywhere you go
  
  Course Content
  
  
  
• How to present yourself vibrantly, using body language, listening and voice to advantage, and create an immediate and best first time impression. Remember you seldom get a second chance to get that first impression right
  
  
  
• What approaches you can use to tap into the power of active listening, avoid poor listening, and really hear key answers from your need to know questions
  
  
  
• How to ensure that your physical presence conveys energy and professionalism
  
  
  
• When to reinforce assertive communication skills to manage conflict and when to turn the passive to your advantage if necessary
  
  
  
• How to avoid assumptions and misunderstandings
  
  
  
• How to ensure congruence
  
  Key Benefits
  
  
  
• This day is an extremely participative and motivating experience. Delegates will practise the skills on the day so they are ready to actually use them in the office
  
  
  
• Solutions you can immediately use
  
  
  
• Course attendance certificate
  
  
  
• Motivating refresher notes
  
  
  
• Central London location
  
  
  
• Maximum 8 delegates to ensure individual attention