Communicating Assertively

Training

In Coventry

£ 215 + VAT

Description

  • Type

    Training

  • Location

    Coventry

  • Duration

    1 Day

After attending this course delegates will be able to: Understand the types of communication including oral, written, visual, electronic along with the advantages and disadvantages of each. Overcome barriers to effective communication. Recognise how to be assertive without demonstrating aggressive behaviour. Handle difficult people in a positive manner. Understand the use of feedback to check effectiveness of communication. Suitable for: Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction.

Facilities

Location

Start date

Coventry (West Midlands)
See map
Commerce House, 123 St Nicholas Street, Radford, CV1 4FD

Start date

On request

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Reviews

Course programme

Course review:

• Types of communication
• Understand barriers to effective communication
• Body language and its importance
• Develop questioning skills and active listening
• Differentiate between assertive and non assertive behaviour
• Know the barriers to assertiveness
• Handling difficult people assertively
• Using feedback to check the message has been understood

Additional information

Payment options: Cheque Credit/Debit Card Invoice
Students per class: 10

Communicating Assertively

£ 215 + VAT