Communicating Assertively
Training
In Coventry
Description
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Type
Training
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Location
Coventry
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Duration
1 Day
After attending this course delegates will be able to: Understand the types of communication including oral, written, visual, electronic along with the advantages and disadvantages of each. Overcome barriers to effective communication. Recognise how to be assertive without demonstrating aggressive behaviour. Handle difficult people in a positive manner. Understand the use of feedback to check effectiveness of communication. Suitable for: Delegates will learn the essential skill of communication and how to use their style to influence others, remain in control and develop self confidence when managing personal interaction.
Facilities
Location
Start date
Start date
Reviews
Course programme
Course review:
• Types of communication
• Understand barriers to effective communication
• Body language and its importance
• Develop questioning skills and active listening
• Differentiate between assertive and non assertive behaviour
• Know the barriers to assertiveness
• Handling difficult people assertively
• Using feedback to check the message has been understood
Additional information
Students per class: 10
Communicating Assertively