Communication and Influencing Skills
Short course
In Belfast City
Description
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Type
Short course
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Level
Beginner
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Location
Belfast city (Northern Ireland)
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Duration
2 Days
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Start date
Different dates available
Individual and team success depends upon the ability of individuals to communicate with others. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. When you are presenting, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This course will equip each delegate with the skills to control every type of conversation, influence without authority and improve quality of relationships and productivity.
Facilities
Location
Start date
Start date
About this course
This course is suitable for Managers and Team Leaders.
Attendance on both days
Certificate of Attendance
Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.
Reviews
Subjects
- English Language
- Influencing Skills
- Communication Skills
- Team Training
- Communication Training
- Assertive Behaviour
- Confidence
- Communication
- Barriers of communication
- Types of communication
- Skill set
- Cultures
- Overcome negative blocks
Teachers and trainers (1)
Unconfirmed Unconfirmed
Unconfirmed
Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.
Course programme
At the end of this programme, each delegate will have looked at the following objectives:
- Identify the barriers of communication
- Identify the different types of communication
- Use the Push/Pull model of influence skill set
- Define assertive and non assertive behaviour
- How to communicate with customers whose English language is not their first language and to understand the different cultures
- How to get out of your comfort zone and tackle issues upfront
- How to overcome negative blocks that get in the way of successful behaviour
- Give instructions that are clear and precise and be able to provide the necessary motivation to get your employees to deliver results
- To develop your skills and confidence to voice your views, opinions, suggestions, fears and feelings with conviction
- How to raise issues and questions in a confident manner
- How to actively listen with confidence
- To communicate your values, plans, intention and proposals with employees
- Understand the impact of the use of language, body language, emotion and expression
- Putting it all together
Additional information
Communication and Influencing Skills