Communication and Influencing Skills

Doctrina Training & Consultancy Ltd

Short course

In Belfast City

£ 495 VAT exempt

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Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Duration

    2 Days

  • Start date

    Different dates available

Individual and team success depends upon the ability of individuals to communicate with others. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. When you are presenting, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This course will equip each delegate with the skills to control every type of conversation, influence without authority and improve quality of relationships and productivity.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
Fisherwick Place, Great Victoria Street, BT1 6DY

Start date

Different dates availableEnrolment now open

About this course

This course is suitable for Managers and Team Leaders.


Attendance on both days

Certificate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

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Reviews

Subjects

  • English Language
  • Influencing Skills
  • Communication Skills
  • Team Training
  • Communication Training
  • Assertive Behaviour
  • Confidence
  • Communication
  • Barriers of communication
  • Types of communication
  • Skill set
  • Cultures
  • Overcome negative blocks

Teachers and trainers (1)

Unconfirmed Unconfirmed

Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

At the end of this programme, each delegate will have looked at the following objectives:

  • Identify the barriers of communication
  • Identify the different types of communication
  • Use the Push/Pull model of influence skill set
  • Define assertive and non assertive behaviour
  • How to communicate with customers whose English language is not their first language and to understand the different cultures
  • How to get out of your comfort zone and tackle issues upfront
  • How to overcome negative blocks that get in the way of successful behaviour
  • Give instructions that are clear and precise and be able to provide the necessary motivation to get your employees to deliver results
  • To develop your skills and confidence to voice your views, opinions, suggestions, fears and feelings with conviction
  • How to raise issues and questions in a confident manner
  • How to actively listen with confidence
  • To communicate your values, plans, intention and proposals with employees
  • Understand the impact of the use of language, body language, emotion and expression
  • Putting it all together

Additional information

Group discounts are available.  We can also deliver this course onsite.

See related categories

Communication and Influencing Skills

£ 495 VAT exempt

The best Assertiveness courses

See all

See all