Assertiveness courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Presentation Skills, Assertive Behaviour, Gain Confidence...

...They will work towards a nationally recognised qualification. They will also receive one-to-one support and careers guidance for the future...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Types of communication, Assertive Behaviour, English Language...

...in a wide range of face-to-face and telephone situations. Objectives By the end of this course participants will be able to: · Understand what negotiation... Learn about: Influencing Skills, Improve Communication, Customer Service Skills...

...delegates to achieve their aims and objectives, while building rapport based on mutual trust and respect. Delegates will learn skills, techniques and strategies... Learn about: Negotiation Skills, Communication Skills, Conflict Resolution...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Confidence Training, Assertiveness Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Being Persuasive, Positive Body Language, Dealing with People...

...A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined. The aim of this course is to encourage... Learn about: Speaking Clearly, Key Skills, Communication Skills...

...starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction... Learn about: Conflict Strategies, Maintaining Trust, Convincing Others...