Assertiveness courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Delegating Skills, Assertiveness Training, Assertive Behaviour... More

...12 – Final Presentation Special Features • Full-time course that does not affect benefits • Young person’s allowance for 16/17 year olds • All public transport... More

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Types of communication, Barriers of communication, Assertive Behaviour... More

...contacts in the workplace It is particularly recommended for anyone required to manage, to motivate or to influence their colleagues, customers or suppliers... Learn about: Influencing Skills, Presentation Skills, Presentation Skills... More

...in a wide range of face-to-face and telephone situations. Objectives By the end of this course participants will be able to: · Understand what negotiation... Learn about: Telephone answering, Customer Service Skills, Persuasion Skills... More