Assertiveness courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Influencing Skills, Confidence Training, Assertion Training... More

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Confidence Training, Assertiveness Training... More

...• The programme lasts for 12 weeks and is full-time (Monday – Friday). • The participants will gain increased confidence, motivation and other employability skills... More

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: English Language, Communication Skills, Communication Skills... More

...for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for key contacts in the workplace... Learn about: Influencing Skills, Conflict Resolution, Persuasion Skills... More

...to make the most effective use of time available for negotiation preparation Listen carefully and use the best questioning techniques to gain the right... Learn about: Customer Service Skills, Persuasion Skills, Telephone answering... More