Communication, Assertiveness and Negotiation Skills

Theories of behavioural and interpersonal relationships

Types and uses of communication

The need to communicate

Barriers to communication. Lack of understanding - Limited skills

Report writing and effective presentation skills

Managing difficult people

Identifying methods and techniques of applying assertiveness effectively

Neuro-Linguistic Programming (NLP)

Using the key skills, tactics and behaviour of negotiation

Characteristics of a successful negotiator

Preparing and developing the optimum strategy and productive negotiating parameters

Creating “win-win” opportunities

Anticipating how to deal with rejection and impasse

Identifying a personal negotiating style and how to employ it to the best effect

The essential skills of negotiation

Creating lasting commitment to agreement

Effective communication skills
Dynamic and engaging interpersonal skills
Managing difficult situations and people
Creating win-win results through successful negotiations
Engaging in NLP communication
Effective presentation skills
Developing the art of report writing