Communication Skills


Price on request
  • Typology


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To provide all levels of staff with a concise programme leading to a better understanding of practical business communications.
Suitable for: All levels of staff, whether on the front line dealing with external customers, or with colleagues internally. It can also be used as a strong foundation for staff progressing to supervisory management.

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Course programme

Course Content

  • Methods of communication
  • The sender/receiver relationship
  • Questioning skills - open and closed questions
  • Listening skills
  • Telephone communications
  • Self presentation and assertiveness
  • Non-verbal signals
  • How to sound more assertive
  • What is self-esteem?
  • Business writing
  • Communication exercises

Learning Outcomes

  • Identify the components of effective communication.
  • State the methods we use to communicate, their advantages and disadvantages.
  • Practise and improve their skill level in:
    - Listening
    - Questioning
    - Assertiveness
    - Business Writing

Training Time: A one or two day training course
Delegate numbers : Maximum of 12 delegates

Additional information

Students per class: 12
Price on request