Communication Skills Courses London

...Visual Aids and Problems: Where, when and how to deal with questions / PowerPoint / Props / Handouts / Handling nerves The Practice Scenarios...

...• How to make learning even more effective • Ensure learning is a multi-sensory experience • Increase memory retention • Make learning fun, applicable...

...(clients and the general public). You will learn to develop your telephone skills so that the image you portray reflects the professionalism of your organisation...

...at best business introductions are unconvincing and at worse, pitiful. Isn't it time you enhance the quality of your offer with a presentation style that is vibrant and compelling?...

...Visual Aids and Problems: Where, when and how to deal with questions / PowerPoint / Props / Handouts / Handling nerves The Practice Scenarios...

...adding value to the organization’s image and product reputation; the factors, which influence an organization’s image. Through the Eyes of the Customer...

...The workshop blends group exercises with individual feedback. Delegates will learn to speak persuasively and confidently, building their credibility...

...handle issues Assertively and exceed the customers expectations Who should attend » Staff looking to give Exceptional Customer Service when Communicating...

...Audiences now expect a high quality professional performance and, increasingly, important decisions are made as a result of presentations. Establish personal...

...Learning outcomes By the end of the course, delegates should be able to: define the essence of an effective, client-focused presentation analyse the client's...

...The human voice is the most powerful means of communication. While some possess the gift to engage, inspire, persuade and captivate, most of us don’t even...

...find yourself wanting to do it more and more. Go for it, there is no such thing as failure, only degrees of success. Course Outline Creatures of habit...

...functional groupings or matrix teams including managers at all levels. Getting Results Without Authority : Increasing Performance and Impact Through Positive...

...increase your skills and confidence in delivering client presentations. Learning outcomes By the end of the course, delegates should: understand...

...Pre-Requisites Senior/junior managers, directors, administrative and technical staff have found the following benefits from attending our course...

...abilities by understanding the power of effective document preparation Increased work effectiveness for individuals through better understanding and application...

...* That terrified feeling * Sick! This one day course is designed just for you! Whether it is panic, or just that you are new to presenting, the symptoms above are not uncommon...

...motivated action by the participants of the meeting. With the right set of skills, processes and strategies this is possible, time and time again...

...The Contract and what we mean by our payment terms Disadvantages and Advantages of the telephone Psychology of Collections Selling the need to pay Attitudes – I’m OK...

...Scripting Handling the Most Common Objections to Appointments Roleplay...