Communication Skills Courses West Sussex

...affecting individuals • contribute to establishing the nature of specific communication needs of individuals and ways to address them • How to interact... Learn about: Communication Training...

...through effective hand over C4 Deliver customer service to difficult customers D10 Develop your own and others’ customer service skills Central Sussex... Learn about: Customer Service...

...wishes and preferences of individuals Reduce barriers to communication Apply principles and practices relating to confidentiality at work How many candidates may attend?... Learn about: Communication Training...

...or used for development opportunities when matched to team members with the skills or motivation to support the organisations objectives. Objectives...

...The worker must be able to • Understand why effective communication is important in the work setting • Be able to meet the communication and language needs... Learn about: Communication Training...

...exclusive the fee relates to the whole charge for the day. The purpose of negotiation is to resolve situations where what you want conflicts with what someone else wants...

...between the Three Modes of Communicating * Defining criteria for measuring change in Assertive Behaviour * Basic premises underlying the Three Modes... Learn about: Assertiveness Training...

...and practice by the participants, followed by structured and supportive critique to enable learning to take place in a safe space. Presentations are filmed...

...only covers the simple need of meeting structure, but includes some intervention strategies Overview Are you frustrated with the way your meetings work?...

...the voice can be, and how to use it. You will also learn about some of the latest communication theory, and how to apply it to real life situations...

...By the end of this course you will have learned how to: Differentiate influencing, negotiating and persuasion and know when to use each Clarify your objectives...