Communication Skills for Hospitality Front office Associates

Short course

Online

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£ 10 VAT inc.

Description

  • Type

    Short course

  • Methodology

    Online

  • Start date

    Different dates available

"Hospitality professionals need to be excellent communicators in order to engage effectively with guests and delight them with their services. Communication skills include not only language skills but understanding your guest needs, non-verbal and body language as well.

In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.

We will cover all aspects of communication

– how to greet hotel guests and check them

– how to handle guests requests

– How to check them out

– what are do and dont in communication with guests.

Take this course to improve your personality and ability to communicate well with your customers."

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

CPD & IPHM Certified - MCQ Exam & Tutor Support

This course is suitable for all skill levels and backgrounds. Whether you want to advance your career prospects, learn a new skill, or broaden your educational horizons this course will help you to gain a solid understanding of the core competencies required to drive a successful career in your chosen industry.

"Academic
The course is open to students of all academic backgrounds aiming to enhance their skills.

Age
At Study Plex, we invite everyone to learn. This course is open to anyone aged 16 and over.

Eligibility
If you have a basic grasp of English, numeracy and ICT, you will be eligible to enrol."

"CPD and IPHM Accredited Certificate of Achievement
Grow your career by earning CPD and IPHM accredited certificate of achievement and add extra value to your CV. On successful completion of this course, you will be eligible to order your CPD and IPHM accredited certificate of achievement (dual certificate) to demonstrate your new skills. You can also share this certificate with prospective employers and your professional network. The CPD and IPHM accredited certificate of achievement (dual certificate) can be obtained in PDF format at the nominal fee of £12; there is an additional fee to get a printed copy certificate which is £39.

Endorsed Certificate from Quality Licence Scheme
On successful completion of the course assessment, you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This will provide you with a competitive edge in your career add extra value to your CV. You can also share this certificate with prospective employers and your professional network which will help you to drive a successful career in your chosen industry. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £85."

Our customer support team will contact you within 48hrs.

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Reviews

This centre's achievements

2021

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 2 years

Subjects

  • Communication Training
  • Ms Office
  • Communication Skills
  • Hospitality
  • Office IT

Course programme

"Complete Session On Communication Skills For Front Office Associates In Hotels Introduction to The Lecturer Mrs. Sharmila Chand How Front Office Should Greet And Welcome The Guest Body Language Required For Front Office Staff Listening And Taking Ownership of Guests Requests And Needs Communication Skills at The Time Of Checking Out Guests Do and Donts For Front Office And Engagement With Guest Be Confident By Having Product Knowledge And Summary Of Lessons Learned"

Communication Skills for Hospitality Front office Associates

£ 10 VAT inc.