Communication at Work

Aims and Objectives
To teach individuals how to communicate effectively at work.

Target Audiences
Those who want to improve their written and verbal skills in a work environment.

Prerequisites
Experience of using the Microsoft Word program.

Course Content
Lesson 1: Including: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe.

Lesson 2: Including: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing.

Lesson 3: Including: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email.