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Complaint handling courses
- Vocational qualification
- Carmarthen
...This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints...
- Vocational qualification
- Inhouse
...This qualification aims to develop the candidate's knowledge of the key areas that are required to support good customer service including effective communication and handling customer complaints... Learn about: Customer Service, Part Time...
- Course
- Online
... in difficult situations and the positive outcome this can achieve. Themes: Basic customer care , Call-handling techniques , Complaint handling , Customer...
- Course
- Online
- Intermediate
- 9 Months
... consistency of customer service delivery Use service partnerships to deliver customer service Resolve customers’ complaints Gather, analyse and interpret... Learn about: Customer service environment, Deliver customer service, Principles of business...
- Course
- Online
- 3h
... so that they can handle difficult situations effectively Target audience This course is designed to appeal to staff at all levels. Managers and staff members...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- London
- 1 Day
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Manager, Customer Service, Customer satisfaction...
...The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member... Learn about: Customer Manager, Customer Service, Customer satisfaction...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
← | → see all
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
← | → see all
- Course
- Online
... Assertive techniques Managing emotions during stressful situations Handling complaints Dealing with difficult situations Resolving problems Coping... Learn about: Communication Training, Customer satisfaction, Customer Service...
- Course
- Online
... into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to... Learn about: Confidence Training, Body Language, Customer Service...