course-premium

Course not currently available

Customer Service Training (Public Course)

Taylor Mason Training
5.0
2 reviews
  • The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
    ← | →
  • The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources, The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques. I learnt that speed and efficiency is the essence of good customer service
    ← | →

Course

In Manchester ()

£ 350 VAT exempt

The best Sales Skills courses

See all

See all

Ensure your team know how and why to create a positive impression on your most precious commodity

  • Type

    Course

  • Class hours

    7h

  • Duration

    1 Day

The course will teach the delegates the right and wrong of delivering exceptional customer care to your clients. It will enhance their skills in communication techniques, handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member of staff whether existing or new to handling, selling to, or dealing with customers.

About this course

None

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

5.0
  • The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
    ← | →
  • The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources, The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques. I learnt that speed and efficiency is the essence of good customer service
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Jac Hollingsworth

5.0
02/06/2017
What I would highlight: The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
What could be improved: Nothing.
Would you recommend this course?: Yes

Sharon Bowell

5.0
01/08/2016
What I would highlight: The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources, The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques. I learnt that speed and efficiency is the essence of good customer service
What could be improved: No negative comments
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

Subjects

  • Anger Management
  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Communication Skills
  • Public
  • Communication Training
  • Customer Manager
  • Customer relationship
  • Customer satisfaction

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

Synopsis:
It will provide them with the underpinning knowledge and skills to fully understand how to successfully communicate and understand the value of customers whilst showing them how to deliver exceptional customer service.

The course content listed here is designed for working with customers using the telephone (as this is the most popular), we do however offer this course for face to face customer service.

"Ensure your team know how and why to create a positive impression on your most precious commodity".

Course Contents

  • Projecting the right first impression
  • Positive steps to excellent customer service
  • Moments of truth in customer service
  • The importance of communication in customer service
  • Handling complaints, anger and difficult customers
  • Effective call handling
  • Active listening and questioning techniques
  • Telephone etiquette - the do's and don'ts
  • Building rapport
  • Making the most of your voice, understanding tone
  • How to use body language
  • Barriers to communicating effectively
  • Making a difference to your customers
  • Identifying your customers and their expectations
  • Working in a team

Additional information

Payment options: The price shown is cost per person **

See related categories

Customer Service Training (Public Course)

£ 350 VAT exempt

The best Sales Skills courses

See all

See all