Complaint handling courses

...To improve the complaint handling process within your company and to make customer service staff more confident and effective at managing customer complaints. Suitable for: Customer care or customer service staff including departmental managers responsible for managing client relationships...

... perspective > Assessing a complaint > Receiving a complaint > Drawing the line > Communication strategies > Healthcare complaints > De-stressing and de-briefing...

...Accredited CPD Certificate awarded upon completion. Free upgrade on to our state of the art platform Career Advice available on completion 12 Months unlimited Access In this Complaints Handling course, we’ll be looking at how to achieve good customer service responding to any complaints... Learn about: Formal complaints, Errors and near misses, Complaints and Incidents...

... for: Anyone needing to excel at handling complaints and wanting to know how to handle those difficult conversations and customers...

... to understand customer needs when they complain Steps for handling customer complaints Understanding customer characteristics How to handle patient/service user complaints Key steps to handling complaints successfully Why it is important to understand what your customers/service users really think Strategies... Learn about: Social care, Complaints handling, NHS Training...

...Suitable for: Client care and/or complaints handling partners, managing partners and solicitors or practitioners in an active client care or complaints handling role...

...A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response. With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become...

...At the end of the course delegates will be able to: Describe common causes (preventable and non-preventable) of customer dissatisfaction for your organisation. Identify your own role in de-escalating customer complaints. Filter and understand customer concerns. Explain the importance...

...This workshop helps participants to view complaints positively, use them to improve the business and handle them through a structured method. Participants will develop communication strategies for staying in control and for soothing feelings that are running high. Participants will also be equipped...

...To describe the various aspects of an effective complaint handling process. To understand the points of view of the person raising the concern or complaint. To discover the most effective questioning and listening techniques. Managing concerns and complaints over the phone. To learn...

...Handling difficult situations in a professional and positive manner will increase customer satisfaction and improve customer retention. Fail to handle and acknowledge your customers complaints and you could push them in to the arms of your competitors. Book a place on our Handling Difficult...

... from simple enquiries to customer complaints. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Suitable for: Office based staff or employees who receive inbound telephone calls and sales people who use the telephone regularly...

...By purchasing this bundle, you will receive the following: Communication Complaints Handling Conflict Resolution Customer Service Giving & Receiving... Learn about: Conflict Resolution, Managing Conflict, Giving & Receiving...

...At the end of this course delegates will feel confident to make outbound telephone calls in a professional manner. Delegates will be able to identify sales opportunities from a caller's use of language and handle the call appropriately. Delegates will have developed a level of proficiency...

...Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success in carrying out their... Learn about: Customer Service Skills, Selling skills, Behaviour styles...