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Level 3 Diploma in Customer Service

London School of Planning and Management

Course

Online

£ 999 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    9 Months

  • Online campus

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

hese learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to ensure learners are occupationally competent in the workplace.

About this course

The aim of this qualification is to recognise learners’ achievements within the customer service environment.

It is also for learners whose job role requires them to deliver continually improving service to customers.

The qualification is delivered by London School of International Business (LSIB) and it is awarded by Innovate Awarding, an Ofqual-regulated Awarding Body. All of the qualifications are listed on the Ofqual register.

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Subjects

  • Customer Service
  • Sales
  • Sales Training
  • Deliver customer service
  • Customer service environment
  • Customer Retention
  • Understand customers
  • Resolve customers’ problems
  • Principles of business
  • Professional development

Course programme

Mandatory Units Group A
  • Organise and deliver customer service
  • Understand the customer service environment
  • Understand customers and customer retention
  • Resolve customers’ problems
  • Principles of business
  • Manage personal and professional development
Optional Units Group B
  • Develop resources to support consistency of customer service delivery
  • Use service partnerships to deliver customer service
  • Resolve customers’ complaints
  • Gather, analyse and interpret customer feedback
  • Monitor the quality of customer service
  • Understanding customer service staffing schedules
  • Principles of customer service improvements
  • Principles of managing customer service performance
  • Understand customer relationships and customer retention
  • Understanding effective communication in customer services
Optional Units Group C
  • Negotiate in a business environment
  • Promote equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals’ performance
  • Collaborate with other departments
  • Negotiating, handling objections and closing sales 3 4 22
  • Obtaining and analysing sales-related information
  • Buyer behaviour in sales situations
  • Manage incidents referred to a contact centre
  • Lead direct sales activities in a contact centre team
  • Bespoke software

Additional information

● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

See related categories

Level 3 Diploma in Customer Service

£ 999 VAT inc.

The best Customer Management courses

See all

See all