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Complaint handling courses
- Short course
- Brighton and Hove
- 1 Day
... of calls Handling incoming calls Transferring or calling back Telephone behaviour Awkward callers and dealing with objections or complaints Projection...
- Training
- Inhouse
- 1 Day
... when handling complaints and difficult situations Course Outline Good vs Bad Service Levels Producing a model of good practice Counting the cost of bad service...
- NVQ
- Inhouse
... relationships Handling Problems - Monitor and solve customer service problems - Apply risk assessment to customer service - Process customer service complaints...
- Course
- Inhouse
- 1 Day
... The Essential Skills and Attitudes Knowing How to Respond and Handling Complaints ® Deciding What Training Is Needed ® The Importance of Team Work ® Action...
- Short course
- Inhouse
- 1 Day
... · The importance of the first 15 seconds · Keys words and phrases · Identifying customers' needs · Overcoming the barriers to communication · Handling customer...
- NVQ
- Fulford
... customer service • Improve the customer relationship Handling Problems • Monitor and solve customer service problems • Apply risk assessment to customer...
- Training
- Inhouse
- 1 Day
... personalities and individual styles in customer service Policy v Regulation Handling complaints – an opportunity for service recovery Using all medias proactively...
- Course
- Distance Learning
... everything from handling complaints to dealing with difficult customers. Each small, dramatic clip allows flexibility in facilitating a training...
- Course
- Sandbach
- Advanced
- 2 Days
... - things TO do. Customer Complaints - What should you do? - what happens when complaints are not dealt with satisfactorily/effectively. Ownership...
- NVQ
- Inhouse
... Handling Problems Theme 4 Development and Improvement Mandatory Units • Understand customer service to improve service delivery • Know the rules to follow...
- GCSE
- Huntington
- Different dates available
... that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints... Learn about: Customer Service, Skills and Training...
- Course
- Online
... everything from handling complaints to dealing with difficult customers. Each small, dramatic clip allows flexibility in facilitating a training...
- NVQ
- South Shields
... service 26 Improve the customer relationship Theme: Handling Problems 32 Monitor and solve customer service problems 33 Apply risk assessment to customer...
- NVQ
- Sutton Coldfield
... service Optional units : Theme handling problems Monitor and solve customer service problems Process customer service complaints Apply risk assessment...
- Short course
- Inhouse
... are examples of some the duties that may be included in Customer Service and Retail work: Handling customer enquiries and complaints face to face and referring...
- Vocational qualification
- Inhouse in Haringey
- 2 Months
... customer service using service partnerships. Organise the delivery of reliable customer service. Improve the customer relationship. Theme: Handling Problems...
- NVQ
- (Alton, Hampshire)
- 8 Months
... of services or products to customers Theme: Delivery Recognise diversity when delivering customer service Improve the customer relationship Theme: Handling...
- NVQ
- Rusper
... the customer relationship THEME: HANDLING PROBLEMS This theme covers the behaviours, processes and approaches that are most effective when handling customer...
- NVQ
- Isle of Wight
... the customer relationship. Theme: Handling Problems Monitor and solve customer service problems Apply risk assessment to customer service Process customer...
- NVQ
- Totton
... relationship Theme: Handling problems * Monitor and solve customer service problems * Apply risk assessment to customer service * Process customer service...