NVQ3 Customer Service

NVQ

In Newport

Price on request

Description

  • Type

    NVQ

  • Location

    Newport

Important information

Government funding available

Facilities

Location

Start date

Newport (Isle of Wight)
See map
College, Medina Way,, PO30 5TA

Start date

On request

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Course programme


The programme is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are able to effect permanent improvements for the benefits of customers and the organisation. It is suitable for candidates in all work sectors:
  • Who are able to suggest and help implement changes to improve customer service
  • Who are experienced problem solvers who can communicate clearly
  • Who have particular customer service job titles, such as customer service adviser and are in designated customer service departments
  • Whose role is mainly to provide service to customers, for example, office, sales etc
Course Details

NVQs are based on what a person needs to be able to do and know to be competent in the workplace. NVQ level 3 helps employers and employees to achieve and demonstrate total quality as part of a continuous customer service improvement program. To achieve the full award the candidate must complete a total of 8 units made up of 2 mandatory units and 6 optional units with at least one unit from each theme.

Mandatory Units:
  • Understand customer service to improve service delivery
  • Know the rules to follow when developing customer service.
Optional Units:
  • Theme: Impression and Image
  • Make customer service personal
  • Go the extra mile in customer service
  • Deal with customers in writing or using ICT
  • Use customer service as a competitive tool
  • Organise the promotion of services or products to customers.
Theme: Delivery
  • Deliver customer service on your customer's premises
  • Recognise diversity when delivering customer service
  • Deliver customer service using service partnerships
  • Organise the delivery of reliable customer service
  • Improve the customer relationship.
Theme: Handling Problems
  • Monitor and solve customer service problems
  • Apply risk assessment to customer service
  • Process customer service complaints.
  • Theme: Development and Improvement
  • Work with others to improve customer service
  • Promote continuous improvement in customer service
  • Develop your own and other's customer service skills
  • Lead a team to improve customer service
  • Gather, analyse and interpret customer feedback.
Assessment

You will be expected to work through the learning materials at your own pace. It is important to set yourself targets to make sure that you progress steadily through the award. Your assessor will support you by checking your progress with the learning materials and assessing your practice in the workplace. You will have a portfolio of evidence which includes records of your observations, activities and supporting materials.

Funding may be available under Train to Gain or Level 3 Entitlement

Tuition Fee £859 Registration/Exam/Materials £160

Type of Study :: Course Duration :: Course reference number :: Start Date :: Tutorial Fees :: Material Fees :: Exam Fees
part time CA555 September 2010 859 0 160

NVQ3 Customer Service

Price on request