NVQ3 Customer Service
NVQ
In Newport
Price on request
Description
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Type
NVQ
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Location
Newport
Important information
Government funding available
Facilities
Location
Start date
Newport
(Isle of Wight)
See map
College, Medina Way,, PO30 5TA
Start date
On request
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Course programme
The programme is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are able to effect permanent improvements for the benefits of customers and the organisation. It is suitable for candidates in all work sectors:
- Who are able to suggest and help implement changes to improve customer service
- Who are experienced problem solvers who can communicate clearly
- Who have particular customer service job titles, such as customer service adviser and are in designated customer service departments
- Whose role is mainly to provide service to customers, for example, office, sales etc
NVQs are based on what a person needs to be able to do and know to be competent in the workplace. NVQ level 3 helps employers and employees to achieve and demonstrate total quality as part of a continuous customer service improvement program. To achieve the full award the candidate must complete a total of 8 units made up of 2 mandatory units and 6 optional units with at least one unit from each theme.
Mandatory Units:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service.
- Theme: Impression and Image
- Make customer service personal
- Go the extra mile in customer service
- Deal with customers in writing or using ICT
- Use customer service as a competitive tool
- Organise the promotion of services or products to customers.
- Deliver customer service on your customer's premises
- Recognise diversity when delivering customer service
- Deliver customer service using service partnerships
- Organise the delivery of reliable customer service
- Improve the customer relationship.
- Monitor and solve customer service problems
- Apply risk assessment to customer service
- Process customer service complaints.
- Theme: Development and Improvement
- Work with others to improve customer service
- Promote continuous improvement in customer service
- Develop your own and other's customer service skills
- Lead a team to improve customer service
- Gather, analyse and interpret customer feedback.
You will be expected to work through the learning materials at your own pace. It is important to set yourself targets to make sure that you progress steadily through the award. Your assessor will support you by checking your progress with the learning materials and assessing your practice in the workplace. You will have a portfolio of evidence which includes records of your observations, activities and supporting materials.
Funding may be available under Train to Gain or Level 3 Entitlement
Tuition Fee £859 Registration/Exam/Materials £160
Type of Study :: Course Duration :: Course reference number :: Start Date :: Tutorial Fees :: Material Fees :: Exam Fees
part time CA555 September 2010 859 0 160
NVQ3 Customer Service
Price on request