Telephone Communication and Etiquette
Short course
In Brighton
Description
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Type
Short course
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Location
Brighton
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Duration
1 Day
Suitable for: Managers, Supervisors, Team Leaders, call centre team members and all employees who communicate by telephone
Facilities
Location
Start date
Start date
Reviews
Course programme
At the end of this training session delegates will be able to demonstrate a better understanding of the following;
- The power of telephone communication
- Planning and making outgoing calls
- Projecting an Image – getting the point across
- Selling ideas, concepts products or services
- Timing and duration of calls
- Handling incoming calls
- Transferring or calling back
- Telephone behaviour
- Awkward callers and dealing with objections or complaints
- Projection of personality style and image
Telephone Communication and Etiquette