Telephone Communication and Etiquette

Short course

In Brighton

Price on request

Description

  • Type

    Short course

  • Location

    Brighton

  • Duration

    1 Day

Suitable for: Managers, Supervisors, Team Leaders, call centre team members and all employees who communicate by telephone

Facilities

Location

Start date

Brighton (East Sussex)
See map
29 Kemp Street, BN1 4EF

Start date

On request

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Reviews

Course programme

At the end of this training session delegates will be able to demonstrate a better understanding of the following;

  • The power of telephone communication
  • Planning and making outgoing calls
  • Projecting an Image – getting the point across
  • Selling ideas, concepts products or services
  • Timing and duration of calls
  • Handling incoming calls
  • Transferring or calling back
  • Telephone behaviour
  • Awkward callers and dealing with objections or complaints
  • Projection of personality style and image

Telephone Communication and Etiquette

Price on request